Frequently Asked Questions

Everything you need to know about shopping with MOSH

How long will it take to receive my order?

Standard shipping typically takes 3-5 business days within the continental US. Once your order ships, you will receive a tracking number via email to monitor your delivery status.

What is your return policy?

We offer a 30-day return policy for most items. Products must be in their original packaging and unused condition. Please visit our Returns Portal to start a claim.

Which payment methods do you accept?

MOSH accepts all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure and seamless checkout experience.

Do you offer international shipping?

Yes, we ship to over 50 countries worldwide. International shipping rates and delivery times vary by location and are calculated at checkout.

How can I track my package?

Once your order is processed, you will receive an email with a direct link to the carrier's tracking page. You can also track your order directly through your MOSH account dashboard.

Are the products on MOSH authentic?

Absolutely. We pride ourselves on product integrity and source directly from authorized distributors and manufacturers to ensure you receive 100% authentic goods.